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Dispute Resolution Guidelines

Our Policy

We take Dispute Resolution very seriously at the Magnet Netball Club and share our guidelines with the NSPCC and England Netball.

Club Core Values

  • Respect: We live and act within our code of conduct.
  • Embracing change & being open to constructive criticism and feedback across all members.
  • Develop ourselves and our netball community
  • Inspire: Our passion for netball inspire others
  • Courage: We are prepared to lead, even if it means that sometimes our decisions are unpopular.
  • Excellence: We aim to deliver high quality practice.

Governing Body

Magnet refers unresolved complaints or internal complaints to either the District Netball Welfare Officer or England Netball in line with their complaints procedure. Initially all complaints should be discussed with the current Welfare Officer from the club.

What Constitutes a Disciplinary Matter?

1. Any breach of, or failure or neglect to comply with the clubs code of conduct or England Netball Rules.

2. Any other matter that is raised by or about a member, registered participant or anyone acting in any other capacity on behalf of the netball club.


Referrals will be made via the Welfare Officer to the necessary and relevant body.
(e.g. Police, Social Services, ENetball)

Anti-Doping Regulations

All issues with concerns will be forwarded to the governing body @ England Netball.

Cases Involving Children

All matters concerning child protection - including 'poor practice' must be referred to the Welfare Officer and then to the England Netball Child Protection Officer.

Child Protection issues are NOT handled via dispute resolution.

Informal Grievance Procedures

1. Common sense judgement should be made by the Welfare Officer to -

a) respect both parties need and views

b) interview and notes should be taken from both parties as soon as possible

c) the Welfare Officers' role is to take the situation away from the club members protecting and preventing all parties from further harm, escalation of issues and adverse publicity.

d) the Welfare Officer should remind all parties of their ethical obligations as a coach, official, athlete, administrator or volunteer.


e) avoid formal procedures except in appropriate cases.

f) if after interviews and advice by Welfare Officer the parties involved cannot cannot resolve their differences then contact the District Welfare/Safeguarding Officer who should act as a neutral mediator.

Welfare Guidelines

i) confidential record of informal complaint

ii) record of mediation

iii) record of outcome

General Principles

* Treat all complaints seriously

* Deal with complaints promptly, sensitively, confidentially

* Consent for note taking

* Use the description of the complaint/problem in complainants OWN words

* Identify the relationship between the parties e.g. coach, competitor, team manager, parent

* Record the facts

* Ask the complainant how they want the complaint to be dealt with

* Keep complaint confidential and do not disclose to another person without consent from complainant except when disclosure is required by law. (e.g. child protection and protection of vulnerable groups).