Magnet refers unresolved complaints or internal complaints to either the District Netball Welfare Officer or England Netball in line with their complaints procedure. Initially all complaints should be discussed with the current Welfare Officer from the club.
1. Any breach of, or failure or neglect to comply with the clubs code of conduct or England Netball Rules.
2. Any other matter that is raised by or about a member, registered participant or anyone acting in any other capacity on behalf of the netball club.
3. CRIMINAL OFFENCES, SAFEGUARDING/CHILD PROTECTION, VULNERABLE ADULTS AND YOUNG PEOPLE.
Referrals will be made via the Welfare Officer to the necessary and relevant body.
(e.g. Police, Social Services, ENetball)
All issues with concerns will be forwarded to the governing body @ England Netball.
All matters concerning child protection - including 'poor practice' must be referred to the Welfare Officer and then to the England Netball Child Protection Officer.
Child Protection issues are NOT handled via dispute resolution.
1. Common sense judgement should be made by the Welfare Officer to -
a) respect both parties need and views
b) interview and notes should be taken from both parties as soon as possible
c) the Welfare Officers' role is to take the situation away from the club members protecting and preventing all parties from further harm, escalation of issues and adverse publicity.
d) the Welfare Officer should remind all parties of their ethical obligations as a coach, official, athlete, administrator or volunteer.
CONDUCT ALWAYS MATTERS
e) avoid formal procedures except in appropriate cases.
f) if after interviews and advice by Welfare Officer the parties involved cannot cannot resolve their differences then contact the District Welfare/Safeguarding Officer who should act as a neutral mediator.
i) confidential record of informal complaint
ii) record of mediation
iii) record of outcome
* Treat all complaints seriously
* Deal with complaints promptly, sensitively, confidentially
* Consent for note taking
* Use the description of the complaint/problem in complainants OWN words
* Identify the relationship between the parties e.g. coach, competitor, team manager, parent
* Record the facts
* Ask the complainant how they want the complaint to be dealt with
* Keep complaint confidential and do not disclose to another person without consent from complainant except when disclosure is required by law. (e.g. child protection and protection of vulnerable groups).